QC fails happen. Knowing exactly how oopbuy refunds and disputes work turns a stressful situation into a 10-minute task.
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Pre-shipment refund
The cleanest path. If QC photos show a defect, request a refund before the item ships internationally. The QC finder framework tells you what to look for.
Post-shipment dispute
If a defect surfaces after delivery, document it with new photos against a neutral background, ideally next to the original QC images. Submit through the dashboard.
Negotiation paths
- Partial refund + keep the item.
- Full refund + return to warehouse.
- Replacement if the seller has stock.
📊 Oopbuy Spreadsheet 🛒 Buy It Now
Use a trusted spreadsheet from the start to lower the chance of needing this in the first place.